Frequently Asked Questions
Everything you need to know about your Etonic shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free standard shipping on all orders over $100. For orders under $100, a flat rate of $7.99 applies.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. You can initiate a return or exchange through our online portal, and a prepaid shipping label will be provided.
How do I know I am choosing the right size?
Each product page features a detailed 'Size Guide' with specific measurements. As our footwear and apparel follow athletic standards, we generally recommend sizing up if you are between sizes for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Additionally, we support digital payments via PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options through Klarna.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package in real-time.
Are Etonic products covered by a warranty?
Yes, we stand by the quality of our craftsmanship. All Etonic products are covered by a 6-month limited warranty against manufacturing defects from the date of purchase.